Privacy Policy
Privacy policy - Rehall | RSD B.V.
Last updated at 20-09-2024
About our privacy policy
Rehall (RSD B.V.) values your privacy. We therefore only process data that we need to improve our services and carefully handle the information we collect about your use of our services. We never make your data available to third parties for commercial purposes without your explicit consent.
This privacy policy applies to the use of our website and the services available on it. The effective date of these terms is 20/09/2024. Previous versions of this policy are invalid as soon as a new version is published. This privacy policy describes what data we collect, how we use it, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you have provided to us.
If you have any questions about our privacy policy, please contact our privacy officer. Contact details are at the end of this document.
Data processing
Below you can read how we process your data, where we store it, what security techniques we use and who has access to the data.
Webshop software
Shopify
Our web store is developed with the software of Shopify. The personal data you provide to us for our services is shared with this party. Shopify has access to your data to provide us with technical support, but will never use it for other purposes. Shopify takes appropriate security measures, such as SSL encryption and a strong password policy. Your data may be processed in the United States in compliance with applicable privacy laws.
E-mail and mailing lists
Mailchimp
We use Mailchimp for our email communications and sending newsletters. All confirmation emails you receive from our website are sent through Mailchimp's servers. Mailchimp does not use your data for its own purposes. At the bottom of every email you receive from us is an unsubscribe link that allows you to unsubscribe from further communication.
Payment processing
iDeal en Shopify Payments
To handle payments in our webshop, we use iDeal and Shopify Payments. These payment services process your payment data, such as your bank account number or credit card information, in a secure manner. Both parties are required to take appropriate technical and organizational measures to protect your data.
Reviews
Trustpilot
We collect reviews through Trustpilot's platform. When you leave a review, we share your name and email address with Trustpilot. This allows us to link your feedback to your order. Trustpilot may contact you for further clarification. Trustpilot takes appropriate security measures to protect your personal data.
Shipping and logistics
DHL and PostNL
To ship your orders, we use the services of DHL and PostNL. It is necessary for us to share your name, address and residence with these carriers in order to deliver your order. This data will be used exclusively for carrying out the delivery and will not be used for other purposes.
Invoicing and accounting
Exact Online
For our administration and accounting, we use Exact Online. We share your personal data, such as name, address and billing information, to manage our administration. Exact Online treats your data confidentially and will not use it for other purposes.
Automatically collected data
Automatically collected data, such as your IP address and browser information, are used solely to improve our services and are not considered personal data.
Retention periods
We keep your data for as long as you are a customer with us. If you indicate that you no longer wish to use our services, we consider this to be a forgetting request. Your data will then be kept for a maximum of two years after the last contact or transaction, unless a legal obligation requires us to keep it longer.
Your rights
Under applicable Dutch and European law, you have certain rights with respect to your personal data:
- Right of inspection: You have the right to inspect your personal data.
- Right to rectification: You can have incorrect data corrected.
- Right to restriction of processing: You can request to restrict the processing of your data.
- Right to portability: You have the right to have your data transferred to another party.
- Right to object: You can object to the processing of your data.
To make a request regarding the above rights, please contact our privacy officer.
Cookies
Google Analytics
We use Google Analytics to track how visitors use our website. This enables us to optimize the website and improve user experiences. The data collected through Google Analytics is anonymous and is not used to identify individual users.
Privacy policy changes
We reserve the right to change this privacy policy. On this page you will always find the most recent version. If the changes affect the way we process data already collected, we will inform you.
Contact details
Rehall | RSD B.V.
Boven de Wolfskuil 20, 6049 LZ Herten The Netherlands
Email: info@rehall.com
