Payment Policy
At Rehall, we want to provide you with a safe, reliable and seamless shopping experience. We understand that convenience and security at checkout are essential. That's why we offer a wide range of payment options to meet your needs.
Accepted Payment Methods
iDEAL
- How to use: Choose iDEAL during checkout, select your bank and follow the instructions to complete the payment.
- Cost: There are no additional fees for using iDEAL.
Bancontact
- How to use: Select Bancontact at checkout and follow the steps to confirm payment through your bank.
- Fees: No additional charges for transactions via Bancontact.
Klarna
- How to use: Choose Klarna as your payment method and follow the instructions to select a payment option that suits you.
- Terms: Subject to credit check and approval by Klarna.
- Fees: Depending on the plan selected, interest or fees may apply. Please refer to Klarna's terms and conditions for more information.
Apple Pay
- How to use: Select Apple Pay at checkout and confirm payment with Face ID, Touch ID or your passcode.
- Compatibility:Available on compatible Apple devices with a linked payment card.
Google Pay
- How to use: Choose Google Pay during checkout and follow the prompts to complete payment.
- Compatibility:Requires an Android device with Google Pay set up.
Creditcard / Debitcard
- How to use: Enter your card details on the payment page and follow the instructions to confirm payment.
- Security: Our website uses SSL encryption to protect your card information.
Mastercard
- How to use: Select Mastercard as your payment method and enter the required card details.
- Security: Transactions are processed through a secure payment gateway.
Debitcard
- How to use: Enter your debit card information during checkout.
- Security: Your information is secured and not stored after the transaction.
Shopify Pay
- How to use: Activate Shopify Pay during your first purchase and use a verification code to confirm future payments.
- Security: Data is stored securely and can only be accessed with your permission.
Payment terms
Direct Payment
All purchases must be paid in full at the time of order. We will begin processing your order as soon as payment is confirmed.
Currency
All prices on our website are quoted in euros (€). If your bank account or card is in another currency, there may be exchange rate charges or differences. These will be at your expense.
Taxes and Fees
Prices include VAT, but do not include any import duties, taxes or other charges that may be imposed by your local government. These charges are at your expense.
Payment confirmation
After successful payment, you will receive an email confirmation with the details of your order and payment. Please keep this e-mail for your records.
Security and Privacy
Secure Transactions
Your security is our priority. We use Secure Socket Layer (SSL) encryption to ensure that your payment information is transmitted securely.
Data Privacy
We do not store your payment information after completing the transaction. Your personal information is used only in accordance with our Privacy Policy.
Fraud Prevention
To ensure your security, we may take additional verification steps for suspicious transactions. This may result in a slight delay in processing your order.
Problems with Payment
Rejected Payments
If your payment is declined, please check the following:
- Whether your card is valid and has not expired.
- Whether you entered the correct card information.
- Whether there is sufficient balance in your account.
- Whether your bank allows international or online transactions.
Contact your bank or card issuer if the problem persists.
Technical Problems
If you are experiencing technical difficulties during checkout, try:
- Refresh your browser or use another browser.
- Clear cookies and cache.
- Contacting our customer service for further assistance.
Refunds and Cancellations
Refund Policy
Please refer to our Return and Refund Policy for full details on how to request a refund.
Refund method
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed upon.
Processing time
- Klarna, Apple Pay, Google Pay, Shopify Pay: Processing time may vary; please contact the respective service provider for details.
Frequently Asked Questions
Is it safe to pay online with you? Yes, we use advanced security technologies to protect your information. All payments are processed through secure payment gateways.
Can I pay on delivery? Currently, we do not offer an option for payment on delivery. All orders must be paid in advance using the payment methods available.
Do you accept international payments? Yes, we accept international payments, provided the payment method used is supported and the transaction is approved by your bank.
What should I do if I see a double debit? Please contact our customer service immediately. We will investigate the problem and process a refund if necessary.
Can I pay in installments? With Klarna we offer the possibility to pay in installments. Choose Klarna as your payment method and follow the instructions to see if you qualify.
Contact details
For questions or assistance regarding payments, please contact us:
E-mail:
info@rehall.com
Telephone:
+31 85 84 20 000
(Available Monday through Friday, 09:00 - 17:00)
Address:
REHALL
Boven de Wolfskuil 20
6049 LZ Herten
Nederland
Changes to the Payment Policy
We reserve the right to change this payment policy at any time. Any changes will take effect immediately upon publication on this page. We encourage you to check our payment policy regularly to be aware of updates.
Thank you for your trust in Rehall. We appreciate your patronage and strive to make your shopping experience as pleasant as possible.
